Terms of Service

No Professional Relationship: Your use of Lilikoi does not create a doctor-patient, therapist-client, psychologist-client, counselor-client, or any other professional healthcare or fiduciary relationship. Lilikoi does not constitute psychotherapy, psychological counseling, psychiatric care, social work, or the practice of medicine, psychology, counseling, or any other licensed profession in any jurisdiction.

General Wellness Tool: Lilikoi is a self-help and coaching tool intended for general wellness, stress management, and self-reflection for non-clinical users. It is not designed to diagnose, treat, cure, mitigate, or prevent any medical or mental health condition (including, but not limited to, depression, anxiety disorders, PTSD, OCD, bipolar disorder, schizophrenia, eating disorders, or substance use disorders).

Intended Audience: Lilikoi is intended for adults who are generally well and seeking coaching-style support for everyday stressors. It is not intended for, and you agree not to rely on it if you are experiencing: active suicidal or homicidal ideation; psychosis or a thought disorder; an active substance-use crisis; an active eating disorder requiring medical supervision; acute trauma reactions; or any condition requiring urgent professional care.

Techniques Referenced: The App references concepts inspired by cognitive behavioral therapy (CBT) and related self-help frameworks. References to these concepts are educational and do not constitute clinical treatment, and the Company does not represent that use of the App will produce any particular clinical or therapeutic outcome.

Not a Substitute for Care: The App is not a substitute for advice, diagnosis, or treatment from a licensed healthcare professional. Never disregard professional medical advice or delay seeking it because of something you read or heard in the App.

Not for Emergencies: Lilikoi is not equipped to handle medical or psychiatric emergencies. The App is not monitored in real time by clinicians, cannot physically intervene, and cannot contact emergency services on your behalf.

Immediate Action Required: If you or someone you know is experiencing a crisis, contemplating self-harm or suicide, at risk of harming others, or otherwise in danger, you agree to immediately stop using the App and:

• In the United States, call 911 or go to the nearest emergency room;
• Call or text 988 (Suicide & Crisis Lifeline);
• Text HOME to 741741 (Crisis Text Line); or
• Outside the US, contact your local emergency services or equivalent crisis line.

Safety Acknowledgment: You acknowledge that the App may attempt to recognize crisis-related language and provide you with such resources, but this feature is not guaranteed to detect every crisis and should not be relied upon as a safety net.

Age Requirement: You must be at least 18 years old and legally able to enter into a binding contract to use Lilikoi. By using the App, you represent and warrant that you meet these requirements. We do not knowingly collect data from anyone under 18. If we learn that a user is under 18, we will terminate the account and delete associated data.

Accurate Information: You agree to provide accurate information when creating your account and to keep it current.

Account Responsibility: You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized use.

Fees: Certain features may require a paid subscription. Prices, billing intervals, and features are disclosed at the point of purchase.

Auto-Renewal: Subscriptions automatically renew at the end of each billing period at the then-current price, unless canceled before the end of the current period. You authorize us (or the applicable app store) to charge your payment method on a recurring basis.

Cancellation: You may cancel at any time through the settings of the app store where you subscribed (e.g., Apple App Store or Google Play) or through in-app settings, if available. Cancellation takes effect at the end of the current billing period.

Price Changes: We may change subscription prices with reasonable advance notice. Continued use after a price change constitutes acceptance.

No Refunds: Except where required by applicable law (including consumer protection laws in California and elsewhere), payments are non-refundable and there are no refunds or credits for partially used periods.

California Residents: In accordance with California's Automatic Renewal Law, you may cancel your subscription and request a refund of any unused portion within the time periods specified by law.

Our Rights: The App, including its software, content, design, "Orb" interface, "Toolkit" system, prompts, and trademarks, is owned by the Company or its licensors and is protected by intellectual property laws.

Your License: We grant you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the App for your own personal, non-commercial use, subject to these Terms.

Your Content: You retain ownership of the content you submit (e.g., voice recordings, text). You grant the Company a worldwide, non-exclusive, royalty-free license to host, store, process, and use your content solely to operate, secure, and improve the Service, as further described in the Privacy Policy.

Feedback: If you submit feedback, suggestions, or ideas, you grant the Company a perpetual, irrevocable, royalty-free, worldwide license to use them without restriction or compensation to you.

Informal Resolution First: Before filing a claim, you agree to try to resolve the dispute informally by contacting us at legal@lilikoi.app. We will attempt to resolve the dispute within 60 days of receiving notice.

Mandatory Arbitration: Except as provided below, any dispute arising out of or relating to these Terms or the Service that is not resolved informally shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall be conducted by a single arbitrator, in English, and seated in Delaware (or another location mutually agreed). Judgment on the award may be entered in any court of competent jurisdiction. You are giving up the right to go to court and have a trial in front of a judge or jury.

Class Action Waiver: You agree to bring claims against us only in your individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

Exceptions: The following are not subject to mandatory arbitration: (a) claims that may be brought in small-claims court, if they qualify; and (b) claims seeking injunctive or equitable relief for alleged infringement or misuse of intellectual property rights.

30-Day Opt-Out: You may opt out of this Section 14 by sending written notice to legal@lilikoi.app within 30 days of first accepting these Terms. Your notice must include your name, the email associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms.

Severability of this Section: If the class action waiver is found unenforceable, then the entirety of this Section 14 shall be null and void, but the remainder of these Terms will remain in effect.

By You: You may stop using the App and delete your account at any time via in-app settings or by contacting support@lilikoi.app.

By Us: We may suspend or terminate your access to the App at our discretion, with or without notice, for any reason, including violation of these Terms, legal or safety concerns, or discontinuation of the Service.

Effect of Termination: Upon termination, your license to use the App ends and your data will be handled as described in the Privacy Policy. Sections that by their nature should survive termination (including Sections 2, 3, 6, 9, 11–15, and 18) will survive.

Entire Agreement: These Terms, together with the Privacy Policy and any additional terms presented in the App, constitute the entire agreement between you and the Company regarding the Service.

Severability: If any provision is held unenforceable, the remaining provisions will remain in full force and effect.

No Waiver: Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control.

Notices: We may send notices to you via email or in-app. Notices to us must be sent to legal@lilikoi.app.