Privacy Policy
Last Updated: March 2, 2026
At Lilikoi ("we," "us," or "our"), we are committed to providing a safe and private environment for your mental wellness journey. This policy explains how we handle your information when you use our application and services.
1. Information We Collect
To provide and improve our services, we may collect the following types of information:
Account Information: Basic details such as your email address and account credentials used for authentication and communication.
Session & Activity Data: Content from your interactions, including voice recordings, text transcripts, and generated summaries. We use encryption and de-identification techniques to ensure these reflections remain private and secure.
Technical & Usage Data: Information automatically sent by your device, such as your IP address, device type, and app usage patterns. This helps us maintain service quality and security.
2. How We Use and Protect Your Data
We use your information to provide personalized coaching, track your progress, and ensure the security of our platform.
Privacy by Design: We prioritize data minimization. For example, we may use anonymized or hashed identifiers in our internal logs and analytics to protect your identity.
Encryption: Your session summaries and personal insights are protected by advanced encryption, ensuring they are only accessible to you through your authenticated account.
No Sale of Data: We do not sell your personal information or conversation data to third parties.
3. Children’s Privacy
Lilikoi is intended for use by adults only. We do not knowingly collect or solicit personal information from anyone under the age of 18. If you are under 18, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us with personal information, please contact us at support@lilikoi.app.
4. Third-Party Services and Data Sharing
We may partner with third-party providers to facilitate our services, such as cloud infrastructure, secure authentication, and automated data processing.
Service Providers: These partners may process your data only on our behalf and are contractually obligated to maintain its confidentiality.
Analytics: We may use analytics tools to monitor app performance and improve user experience. These tools typically use de-identified data.
Legal & Safety: We may disclose information if required by law or if we believe it is necessary to protect the safety of our users or others in a crisis.
5. Your Control and Choices
Access & Deletion: You have the right to review your history or delete your account at any time. Upon account deletion, we take reasonable steps to permanently remove your personal data from our active systems.
Future Development: As Lilikoi evolves, we may update this policy to reflect new features or improved protections. We will notify you of any significant changes.
6. Contact Us
If you have any questions about this policy or your privacy, please contact us at support@lilikoi.app.